Privacy Policy

1. Commitment to Privacy

• At XMATE Sketch Lab, we are committed to safeguarding your privacy and handling your personal information with transparency, care, and integrity. This Privacy Policy explains what types of personal data we collect, how we use that data, and the measures we take to protect it.

  By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

• We collect the following types of personal information when you use our website or place an order:

• Full Name
• Company Name (if applicable)
• Email Address
• Phone Number
• Billing Address (your personal or business address)
• Project Details (sketches, floor plans)

• We use the personal information you provide for the following purposes:

• To process your orders, prepare and deliver digital sketches, communicate project updates, and ensure accurate service execution based on the information you submit.

• To analyze website usage, enhance user experience, and optimize the performance and reliability of our digital platforms.

• To analyze website usage, enhance user experience, and optimize the performance and reliability of our digital platforms.

• If you have explicitly opted in, we may use your contact information to send you occasional promotional emails, updates, or special offers related to our services. You may unsubscribe at any time using the link provided in such communications.

• We implement a range of technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or loss. These measures include:

• Secure Data Transmission: All sensitive data is transmitted using encryption protocols (e.g., HTTPS).
• Trusted Payment Processing: Payments are processed through secure, PCI-compliant gateways; we do not store full payment details on our servers.
• Account Protection: User accounts are protected by login credentials, and we encourage the use of strong passwords.
• Internal Access Controls: Only authorized personnel have access to your personal data, and only for the purposes outlined in this policy.
• Ongoing Security Monitoring: We conduct regular audits and maintain up-to-date security systems to detect and prevent vulnerabilities.

• We do not sell, rent, or otherwise distribute your personal information to third parties for marketing or commercial purposes.

  We may share your information only in the following limited circumstances:

• Service Providers: With third-party service providers strictly as needed to process payments, deliver project files, or support the technical operation of our website. These providers are contractually obligated to handle your data securely and in accordance with applicable laws.
• Legal Requirements: When required to do so by law, court order, or governmental request, or when we believe in good faith that such disclosure is necessary to comply with legal obligations or to protect the rights, property, or safety of XMATE Sketch Lab, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction, subject to safeguards and continued protection under this Privacy Policy.

• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, complying with legal obligations, resolving disputes, and enforcing our agreements.

  Project-related files (e.g., sketches, plans, supporting documents) are typically stored in your account for up to 90 calendar days after delivery. After this period, files may be permanently deleted from our system.

  If you request the deletion of your personal information, we will take reasonable steps to comply unless we are required to retain certain data for legal, regulatory, or legitimate business purposes.

• Our website may contain links to third-party websites or services for your convenience or reference. Please note that these external sites operate under their own privacy policies and data practices, which may differ from ours. XMATE Sketch Lab is not responsible for the content, security, or privacy practices of any third-party websites. We encourage you to review their privacy policies before providing any personal information.

• You have the right to access, correct, update, or request the deletion of your personal information at any time, subject to applicable laws. If you wish to exercise any of these rights or have concerns about how your data is handled, please contact us through the methods provided on our website. We will respond to your request in a timely and respectful manner, and may ask for verification to protect your data.

• We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. All updates will be posted on this page, and the Effective Date at the top of the page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.